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Communication issues

Squalex1991
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Without going into excuses and reasons as at this point they are irrelevant. I have not been able to keep up with bills. O2 has been sending me emails and texts informing me of my Late payment and offering me numbers to call to talk about it. Although 02 have also prevented me from making calls. Very counter productive?

Also, there literally seems like there is no way to communicate with 02? So it seems like poor customer service to threaten a customer for not remedying the situation and simultaneously preventing the customer from remedying the situation.

Why do 02 make everything so deliberately difficult?
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MI5
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@Squalex1991 

Freephone numbers and Skype options here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Squalex1991 

Freephone numbers and Skype options here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Squalex1991
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02 have prevented me from calling anyone. Including freephone numbers
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MI5
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@Squalex1991 

As I said, you can use Skype.

Connect over wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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@Squalex1991 You can download Skype and call for free. You don't need to use O2 to make the call.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I DO NOT WORK FOR O2



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