cancel
Showing results for 
Search instead for 
Did you mean: 

Clarification on Calling Costs when abroad

Anonymous
Not applicable

Please someone could clarify the costs of calling when abroad 

 

I understood that when abroad calling UK numbers is like calling those numbers when in UK so is included in my tariff + boundles.... OK 

but what about calling the country were I am or other EU countries ????

in other words

If I have unlimited call plan in my O2 tariff and I am in Spain and I call a Spanish or an Italian number would it be free ?????

do I need to use the international prefix ??????

 

Thanks  

Message 1 of 7
1,390 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122364 Posts
  • 609 Topics
  • 19061 Solutions
Registered:
Yes, it is free to call any EU country when you are ROAMING in the EU yourself and yes, you need to dial the international dialling prefix exactly as you would when at home.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 7
1,386 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 122364 Posts
  • 609 Topics
  • 19061 Solutions
Registered:
Yes, it is free to call any EU country when you are ROAMING in the EU yourself and yes, you need to dial the international dialling prefix exactly as you would when at home.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 7
1,387 Views

Anonymous
Not applicable

Just to add - its NOT free to call other countries (EU or not) from the UK

Message 3 of 7
1,373 Views

MI5
Level 94: Supreme
  • 122364 Posts
  • 609 Topics
  • 19061 Solutions
Registered:

@Anonymous wrote:

Just to add - its NOT free to call other countries (EU or not) from the UK


Which is why I said ROAMING in big letters wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
1,370 Views

Anonymous
Not applicable

Thanks.....

Message 5 of 7
1,367 Views

Anonymous
Not applicable

@MI5 wrote:

@Anonymous wrote:

Just to add - its NOT free to call other countries (EU or not) from the UK


Which is why I said ROAMING in big letters wink


No harm in clarifying things @MI5  Handshake

Message 6 of 7
1,340 Views

Marjo
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Good morning @Anonymous! Welcome to our forum! slight_smile Did you get all the info you needed now for calling when abroad? Any additional questions?

Enjoy Spain! I am jealous. grin

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
1,288 Views