Claiming ear buds after upgrade

[GRM]

Hi has anyone else had issues claiming free ear buds after an upgrade?

I have been trying for a month to claim my free ear buds after upgrading my phone but I keep getting palmed of with excuses like we are having issues with the link, try again in 25 hours, we will send a new link etc. I finally received the new link and it doesn't work either!!!! I am disappointed in how I have been treated as I have been with o2 for years!!!

I am really struggling to understand how difficult this is.i have spoke to several different people and yet no-one can just send me the ear buds. You have my address and details so I just cannot process why this can't happen!!!!!!

[pgn]

That particular offer has been particularly painful - with one offer run by the phone manufacturer, Samsung, and the other being run by O2, the Pixel earphone offer.

Which one was giving you grief, @GRM?

[GRM]

O2. The offer was to include free samsung earbuds2 when I upgraded to Samsung A54

[MI5]

@O2Jonathan 

Can you help here please?

[O2Jonathan]

@MI5 thank you for the tag, I will private message you now @GRM. 

[pgn]

---

@MI5 wrote:

@O2Jonathan 

Can you help here please?

---

Need to be quick, as he goes off-duty at 18:00 and there's no O2 Advisor on until Monday morning after that. 😑

[MI5]

He was