cancel
Showing results for 
Search instead for 
Did you mean: 

Charges

Lirna
Level 2: Apprentice
  • 66 Posts
  • 5 Topics
  • 0 Solutions
Registered:
I gog my sim few days ago and bill is over £180 in services charged etf charged for what It’s my daughters phone she only 9 my bill is meant to be £25 not £180!!!! Shocking
Message 1 of 24
2,071 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Lirna 

Check this help https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 24
1,380 Views
23 REPLIES 23

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Lirna 

Check this help https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 24
1,381 Views

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:
@Lirna Account and billing enquiries need to be taken up with customer service. We have no access to anyone else's account here.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 24
1,369 Views

Lirna
Level 2: Apprentice
  • 66 Posts
  • 5 Topics
  • 0 Solutions
Registered:
@MI5 awwwww customer service did say a premium services charges like over 40 @Bambino just asking to see if anyone else had this thanks 😊c
Message 4 of 24
1,356 Views

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:
@Lirna You can ask customer service to put a bar on calling premium rate numbers and charge to mobile on your daughter's phone.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 24
1,352 Views

Lirna
Level 2: Apprentice
  • 66 Posts
  • 5 Topics
  • 0 Solutions
Registered:
@Bambino I didn’t know this the bill is 180 I can’t afford that 😭
Message 6 of 24
1,349 Views

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:
@Lirna Take a look at this link too. It will give you some good advice: https://payforitsucks.co.uk

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 24
1,338 Views

Lirna
Level 2: Apprentice
  • 66 Posts
  • 5 Topics
  • 0 Solutions
Registered:
@Bambino thank you ❤️
Message 8 of 24
1,334 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Children have an awful knack of clicking on spurious links or buying games. At 9 years old I would have her on P&G.

Message 9 of 24
1,324 Views

Anonymous
Not applicable

At 9 years old she should still be playing with dolls & not smartphones

Message 10 of 24
1,320 Views