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Charges

Lirna
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I gog my sim few days ago and bill is over £180 in services charged etf charged for what It’s my daughters phone she only 9 my bill is meant to be £25 not £180!!!! Shocking
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MI5
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@Lirna 

Check this help https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Lirna 

Check this help https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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@Lirna Account and billing enquiries need to be taken up with customer service. We have no access to anyone else's account here.

I DO NOT WORK FOR O2



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Lirna
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@MI5 awwwww customer service did say a premium services charges like over 40 @Bambino just asking to see if anyone else had this thanks 😊c
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Bambino
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@Lirna You can ask customer service to put a bar on calling premium rate numbers and charge to mobile on your daughter's phone.

I DO NOT WORK FOR O2



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Lirna
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@Bambino I didn’t know this the bill is 180 I can’t afford that 😭
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Bambino
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@Lirna Take a look at this link too. It will give you some good advice: https://payforitsucks.co.uk

I DO NOT WORK FOR O2



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Lirna
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@Bambino thank you ❤️
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jonsie
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Children have an awful knack of clicking on spurious links or buying games. At 9 years old I would have her on P&G.

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Message 9 of 24
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Anonymous
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At 9 years old she should still be playing with dolls & not smartphones

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