On my last two monthly O2 bills, charges were listed to a (FreedomPop) number I once had, but cancelled several months ago, and I cut up the FreedomPop sim and FreedomPop assured me the number was disconnected, BUT I still got calls to that number charged on my O2 bill. I got in touch with O2 via Chat and they told me they would disconnect my O2 number and give me a new SIM, which I received, but have not used, and checking my bill I see yet another three calls to the FreedomPop number supposedly made from the O2 number AFTER the old sim card was cut up. I had a Chat on 19 Oct. They guy said it was impossible for calls charged NOT to have been made, implying I was lying! He agreed to waive the charges, totalling only £1.35 but it was the principle involved, but I see from my bank statement, the £1.35 was not waived but taken from my bank account. I really hate O2 and will not use my new sim card and would never recommend them to anyone.
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