on 02-11-2016 10:31
on 02-11-2016 10:31
On my last two monthly O2 bills, charges were listed to a (FreedomPop) number I once had, but cancelled several months ago, and I cut up the FreedomPop sim and FreedomPop assured me the number was disconnected, BUT I still got calls to that number charged on my O2 bill. I got in touch with O2 via Chat and they told me they would disconnect my O2 number and give me a new SIM, which I received, but have not used, and checking my bill I see yet another three calls to the FreedomPop number supposedly made from the O2 number AFTER the old sim card was cut up. I had a Chat on 19 Oct. They guy said it was impossible for calls charged NOT to have been made, implying I was lying! He agreed to waive the charges, totalling only £1.35 but it was the principle involved, but I see from my bank statement, the £1.35 was not waived but taken from my bank account. I really hate O2 and will not use my new sim card and would never recommend them to anyone.
on 02-11-2016 10:47
on 02-11-2016 10:52
on 02-11-2016 10:52
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 02-11-2016 10:52
on 02-11-2016 10:52
Never heard of them ...but apparently an internet provider in the US?
https://uk.freedompop.com/uk?experience=organic.default
Veritas Numquam Perit
on 02-11-2016 10:55
on 02-11-2016 10:55
02-11-2016 10:58 - edited 02-11-2016 10:59
02-11-2016 10:58 - edited 02-11-2016 10:59
I thought initially it was some sort of scam....but couldn't understand why the sim card being cut up would change anything. The standing order set up does make sense though...
Veritas Numquam Perit
on 02-11-2016 11:07
on 02-11-2016 11:07