on 30-11-2023 18:57
Hi,
I have seen that there are recent charges on my account for calls to me while I am in Bolivia, but that are spam calls and that I did not answer. Can you advise?
Both calls were charged at £2.00.
Thank you.
Solved! Go to Solution.
on 30-11-2023 19:02
If your voicemail answered the call, £2 is the minimum charge.
Using Your Phone Abroad → O2 Travel Search Tool | O2
on 30-11-2023 19:02
If your voicemail answered the call, £2 is the minimum charge.
Using Your Phone Abroad → O2 Travel Search Tool | O2
30-11-2023 19:03 - edited 30-11-2023 19:04
30-11-2023 19:03 - edited 30-11-2023 19:04
If you didn't answer or rejected the call then there would be a charge for the return leg back to the UK voicemail.
This is standard practice and I often advise people to turn of voicemail before leaving the UK
on 30-11-2023 19:27
Voicemail guide for future reference Guide: All you need to know about O2 Voicemail 901
on 03-02-2024 19:40
Same has just happened to me whilst abroad. Spam call came in, not answer, call lasted 5 seconds, charged £2.00 by O2. License to print money.
on 03-02-2024 20:03
on 03-02-2024 20:03
I've roamed since the late 90s and always turned off my voicemail before going.
Only time that changed was when we got 'roam like home' when in the EU
on 03-02-2024 20:33
on 03-02-2024 20:33
@s456hy34be - a little excerpt from the current t&cs -
- https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement
The fine print usually is where the money gets made...
on 28-04-2024 12:06
on 28-04-2024 12:06
Helpful info. Would it also work to set all calls to divert to voicemail before leaving the UK as then there wouldn't be a return leg from overseas? Thanks.
on 28-04-2024 12:24
on 28-04-2024 12:24
No.
Once your phone registers on a foreign network, that's where the system will see it until back home.
on 30-04-2024 13:33
on 30-04-2024 13:33
Thank you. Disappointing but hey ho.