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Charges abroad for unanswered spam calls

Katie0123
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Hi,

I have seen that there are recent charges on my account for calls to me while I am in Bolivia, but that are spam calls and that I did not answer. Can you advise?

Both calls were charged at £2.00.

Thank you. 

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MI5
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@Katie0123 

If your voicemail answered the call, £2 is the minimum charge.

Using Your Phone Abroad → O2 Travel Search Tool | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@Katie0123 

If your voicemail answered the call, £2 is the minimum charge.

Using Your Phone Abroad → O2 Travel Search Tool | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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If you didn't answer or rejected the call then there would be a charge for the return leg back to the UK voicemail.

This is standard practice and I often advise people to turn of voicemail before leaving the UK

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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@Katie0123 

Voicemail guide for future reference Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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s456hy34be
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Same has just happened to me whilst abroad. Spam call came in, not answer, call lasted 5 seconds, charged £2.00 by O2. License to print money.

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Enlli
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I've roamed since the late 90s and always turned off my voicemail before going.

Only time that changed was when we got 'roam like home' when in the EU 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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pgn
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@s456hy34be - a little excerpt from the current t&cs -

1000012800.png

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

 

The fine print usually is where the money gets made...

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HughL
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Helpful info. Would it also work to set all calls to divert to voicemail before leaving the UK as then there wouldn't be a return leg from overseas? Thanks.

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MI5
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@HughL 

No.

Once your phone registers on a foreign network, that's where the system will see it until back home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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HughL
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Thank you. Disappointing but hey ho.

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