Solved: Charged minutes on an unlimited traiff

Anonymous · ‎16-01-2014

I've been on the same unlimited minutes contract for over a year now. Last Friday I made a call to another mobile 3 times. All 3 times going straight to voicemail, calls lasted under a minute each. Checked my bill and I've been charged £1.59 for these calls!

Why would this be? It wasn't a non UK number or anything like that.

MI5 · ‎16-01-2014

Click on my recent charges in My O2 and it will tell you exactly which calls were charged and the cost of each call.
It's more likely to be a non geographic number unless the calls were off shore, Jersey, Guernsey etc....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-01-2014

Click on my recent charges in My O2 and it will tell you exactly which calls were charged and the cost of each call.
It's more likely to be a non geographic number unless the calls were off shore, Jersey, Guernsey etc....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

perksie · ‎16-01-2014

Have you checked your bill details in MyO2?

If it is an incorrect charge they will refund it but most charges are to non-geographic numbers.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

O2

Charged minutes on an unlimited traiff

My o2

Paying off a payment plan.

Why have I been disconnected?

Bill has increased for no reason

Default