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With roaming off it makes no difference what other settings are enabled or disabled.
If you turned off data roaming before leaving the UK you need to ask O2 to investigate why you have been charged http://www.o2.co.uk/contactus
I would use the numbers to call rather than attempting to get any sense out of live chat though.
If you turned off data roaming before leaving the UK you need to ask O2 to investigate why you have been charged http://www.o2.co.uk/contactus
I would use the numbers to call rather than attempting to get any sense out of live chat though.
- 144493 Posts
- 634 Topics
- 27685 Solutions
With roaming off it makes no difference what other settings are enabled or disabled.
If you turned off data roaming before leaving the UK you need to ask O2 to investigate why you have been charged http://www.o2.co.uk/contactus
I would use the numbers to call rather than attempting to get any sense out of live chat though.
If you turned off data roaming before leaving the UK you need to ask O2 to investigate why you have been charged http://www.o2.co.uk/contactus
I would use the numbers to call rather than attempting to get any sense out of live chat though.
Agree, no point in guessing...the best option is 202 and in the end if you still feel that the charge shouldnt be on there then they can request a network investigation. Hope this helps 
- 93252 Posts
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Something is wrong. If you turned off data roaming BEFORE you left the UK then query it with customer service. You do need to speak with them though. Chat can't help you with this unless you go to the complaints page and initiate chat from there. Normally you would get through to a UK adviser this way. It worked that way for me going down this route but it's pot luck. Speak if possible to customer service.
- 93252 Posts
- 609 Topics
- 6984 Solutions
That happened to me here but I spotted it whilst still on Wifi.
