Solved: Charged by haven't even got my new sim

VicDoug · ‎03-12-2022

I have just signed up for a new package with Virgin Media which includes a sim with O2. Just received a bill ALREADY and haven't even got my sim or using it so how can O2 start charging me already?

MI5 · ‎03-12-2022

@VicDoug

O2 start charging at point of order.

They will refund you any days up to the point you receive your sim.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-12-2022

@VicDoug

O2 start charging at point of order.

They will refund you any days up to the point you receive your sim.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Charged by haven't even got my new sim

direct debit still running

help me please!!

Account closure

Not in my account

PAC code problems.