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Charged 2 much on my bill

Dee13
Level 1: Joiner
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Am being charged to much for my bill 

 

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Enlli
Level 66: Unequalled
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We are just customers here.

You can message O2 on

 

 Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG

They should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
Level 66: Unequalled
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See if any of these help @Dee13 

Guide: Tips to avoid unexpected charges on your bill 

Guide: Accidental MMS Sending and How to Avoid it 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

 

You might also want to check why the bill is so high:

Guide: How do I get to the 'Download Bill' page? 

Guide: My O2 App 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Dee13 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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