Charge for texting Apple (81088)

[DavidAllan]

Hi,

as you can see I was charged for replying to a text from Apple. I’m assuming because it’s a premium charge, it’s Apple who would have to refund this and not O2?

 

[MI5]

@DavidAllan 

I doubt either will refund you as you chose to send the text and are responsible for your own usage.

[DavidAllan]

Surely Apple has a responsibility to inform their customer that it’s a premium rate number?

[MI5 · Accepted solution]

That's something you need to take up with Apple @DavidAllan 

[DavidAllan]

Yep thought as much, Apple keep telling me that it’s O2s responsibility, but I was sure it wasn’t. 

[MI5]

Best of luck 👍