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Changing to sim only

Will10
Level 1: Joiner
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Hello I am currently paying for a phone and airtime but want to switch to sim only as I’m buying a new phone outright. Is it possible to just pay my remaining balance on my device and just switch over whilst keeping the same phone number
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MI5
Level 94: Supreme
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@Will10 

Yes, just pay off your device plan and then upgrade to a sim only tariff.

You keep your current sim card as everything is transferred on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Will10 

Yes, just pay off your device plan and then upgrade to a sim only tariff.

You keep your current sim card as everything is transferred on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2EmmaLouise
O2 Support
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Hi @Will10,

 

Yes, that's definitely possible.

 

You can pay the remaining balance for your phone over the phone with customer services on 202 free from your mobile. It might be worth looking at moving over to a sim only plan once you've cleared the remaining balance on the phone, it's typically cheaper this way. All of our sim only deals are available to view on our website https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured

 

Once you have your new phone, you can simply switch your sim card over, keeping the same number slight_smile

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