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Changing number

Anonymous
Not applicable
Hi
I've recently started getting nuisance calls and changed my number earlier today, however people who are on pay and go
unlimited are geting charged for texting me, and when I log into my02 it says under bills and tariffs that my number isn't on my account,
also when I text balance I get a reply saying that my balance can't be shown.

Is this normal???

Thank you
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jonsie
Level 94: Supreme
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Registered:
When you change number it can take a couple of days before the new number is registered on the O2 system. This is the reason for your friends being charged and your new number not showing on your account.

In the meantime your friends an get the charges re-credited by calling customer service.
Message 2 of 5
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Anonymous
Not applicable
Thanks for the reply, I rang customer servces and got told the same, and my friends aren't being charged anymore, that will teach them for being stingy slight_smile
Message 3 of 5
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jonsie
Level 94: Supreme
  • 86488 Posts
  • 594 Topics
  • 4956 Solutions
Registered:
Message 4 of 5
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Anonymous
Not applicable
Me to slight_smile thanks for ur help though
Message 5 of 5
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