cancel
Showing results for 
Search instead for 
Did you mean: 

Changing handsets

A92
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have just upgraded to the Samsung galaxy s20 ultra and have had second thoughts. I would like to change to the s20+ but have no way of doing so as i have not recieved the handset yet because of backlog of pre orders. Is there any way of just cancelling it and getting a new handset or do i have to wait to receive it and then go through the process of sending it back and waiting again?
Message 1 of 3
224 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 110649 Posts
  • 799 Topics
  • 6358 Solutions
Registered:

@A92 

Give customer services a call Guide: How to find help & contact O2 

It's not your fault the phone is out of stock. However you may have the same problem with the S20+

Best of luck and welcome to the forum Welcome

*The Game Is On*

Girl in a jacket
Message 2 of 3
220 Views

MI5
Level 94: Supreme
  • 126870 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@A92 

You'll need to wait and take delivery then change under the 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
203 Views