Changing contract

[Cocochica1]

I recently cancelled my contract, after a couple of days I started a new one with you. Another couple of days I decided not to. I phoned you but not got any sense. Wrote and got no reply. I am willing to carry on with new contract if not possible to get out of it but I need to know so I can renew direct debit. The number you have for me now is xxxxxxxxx. I dont have the sim for it or my one for the number I am on now xxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Cleoriff]

@Cocochica1 

If you no longer want the phone/contract and are within 14 days, you can return it under O2's change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[MI5]

@Cocochica1 

This isn't O2 I'm afraid.

You need to call them.

Numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.