on 02-09-2020 12:11 - last edited on 02-09-2020 18:25 by Mike_T
on 02-09-2020 12:11 - last edited on 02-09-2020 18:25 by Mike_T
I recently cancelled my contract, after a couple of days I started a new one with you. Another couple of days I decided not to. I phoned you but not got any sense. Wrote and got no reply. I am willing to carry on with new contract if not possible to get out of it but I need to know so I can renew direct debit. The number you have for me now is xxxxxxxxx. I dont have the sim for it or my one for the number I am on now xxxxxxxxx
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on 02-09-2020 13:02
If you no longer want the phone/contract and are within 14 days, you can return it under O2's change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Veritas Numquam Perit
on 02-09-2020 13:03
This isn't O2 I'm afraid.
You need to call them.
Numbers here Guide: Coronavirus Community Help and Support
and here http://www.o2.co.uk/contactus
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.