Changing Tariff

[Loyaltomywallet]

Hi

My tariff is outdated, I've just looked at the sim only contract deals offered to me and they were more than I was expecting.

I then went to Money Saving Expert and in their list of cheap sim only deals I find a 12 month O2 contract for only £8.00 a month that offers the same specs as the 24 month contract offered through my O2 account for £15.00 a month.

Why is it that as a long term existing customer I'm expected to pay twice as much as a new customer?

[pgn]

That applies to all offers on the O2 on-line Shop, @Loyaltomywallet - often cheaper to buy an O2 deal from a 3rd party, AffordableMobiles or MobilePhonesDirect, for example, unless you have to have O2 Refresh or Flexible Payment up to 36mths.

[MI5]

@Loyaltomywallet 

You can still have the MSE deal.

It's not just for new customers, it's just an alternative way of getting something.