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Changed number now sim completely not working

Wozza
Level 1: Joiner
  • 1 Posts
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Registered:

Changed number from another network registered the pac code it said 6pm it would change and I now cannot use phone at all no network on sim

 

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TallTrees
Level 49: Rootin' Tootin' 
  • 10674 Posts
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  • 344 Solutions
Registered:

Hello @Wozza 

Welcome to the o2 Community forum 

I  am assuming you have the new sim in your phone. Usually people use the old sim until that ceases to work  then they put in the new sim and keep switching their phone on and off until it transfers over.  The new sim may operate because it comes with a temporary number. 

Keep switching the phone on and off until the change over to your requested number.

I hope this helps you. If you need to contact O2 customer services here

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),



HAPPINESS IS BEE SHAPED

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TallTrees
Level 49: Rootin' Tootin' 
  • 10674 Posts
  • 119 Topics
  • 344 Solutions
Registered:

Hello @Wozza 

Welcome to the o2 Community forum 

I  am assuming you have the new sim in your phone. Usually people use the old sim until that ceases to work  then they put in the new sim and keep switching their phone on and off until it transfers over.  The new sim may operate because it comes with a temporary number. 

Keep switching the phone on and off until the change over to your requested number.

I hope this helps you. If you need to contact O2 customer services here

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),



HAPPINESS IS BEE SHAPED

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