Change username and name

[RS2696]

Hello,

I have a Pay as You Go sim card and I ordered on 20/05/2019 a Pay Monthly sim card (order: MS-xxxxxxx) but the person I spoke on the phone with didn't spell my name and my email right. Because I have my email as my username on my Pay as You Go account it doesn't let me change it on the new account for the Pay Monthly sim card. I already filled the form to keep the same phone number. When the phone number changes and the Pay as You Go card stops working can I change to the email I had on that account or do I have to do something else to change my name and my email?

Kind Regards,

Rafaela

[Cleoriff · Accepted solution]

Hi @RS2696 

You need to contact customer services https://www.o2.co.uk/contactus

[EmilieT]

Hi @RS2696, it's been a little while since you last posted so I just wanted to check if you manage to get everything sorted in the end?

If you need any further help, please do come back and let us know