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Change of tariff charge

Sin
Level 1: Joiner
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Just been charged 17£ for changing my tariff and only realised when I looked at my next bill. I wonder what this cost actually does apart from making me furious at O2. Love, your angry customer.
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O2Orlanda
O2 Support
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As Tracey said more than likely pro rata call customer service on 0800 587 4005 this is a faster number and you shouldn’t be on hold to long - hope this helps 

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Message 3 of 8
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O2Tracey
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It will probably be pro rata, part of your old tariff, if you changed in the middle of your billing cycle. Give O2 a ring and they will talk you through it.
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O2Orlanda
O2 Support
O2 Support
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As Tracey said more than likely pro rata call customer service on 0800 587 4005 this is a faster number and you shouldn’t be on hold to long - hope this helps 

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Message 3 of 8
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LukasB
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Hey @Sin did you get this sorted out or are you still having troubel?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 4 of 8
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Sin
Level 1: Joiner
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🙈 you were indeed right I don’t know what I was looking at, one of those days, my apology! Thanks so much for your help @LukasB @O2Orlanda @O2Tracey 

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LukasB
Former Staff
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@Sin glad this is sorted for you now! wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 6 of 8
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O2Orlanda
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No worries glad I could help slight_smile
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Message 7 of 8
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O2Tracey
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🥰
Message 8 of 8
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