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Tomasz1980
Level 1: Joiner
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madasaf1sh
Level 69: Guiding Light
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@Tomasz1980 

 

You need to call customer services, and they will cancel that order for you and you will need to start again with the iPhone 13 Pro.. 

 

Call Customer Services on 202 from an o2 phone or 0344 809 0202 from any other phone.

 

Just so you are aware you will be credit checked again. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 69: Guiding Light
  • 5978 Posts
  • 32 Topics
  • 1952 Solutions
Registered:

@Tomasz1980 

 

You need to call customer services, and they will cancel that order for you and you will need to start again with the iPhone 13 Pro.. 

 

Call Customer Services on 202 from an o2 phone or 0344 809 0202 from any other phone.

 

Just so you are aware you will be credit checked again. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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pgn
Level 64: Magistrate
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Hi @Tomasz1980 - this is not Customer Services, we cannot see your account or details. 

You'll need to call Customer Services and talk to them, numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.15am in the UK is the best time to call if you can.

Good luck!

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