Change Tariff - 202 not answering

[JF_ldn]

Hi there,

ive been trying to get through via 202 but just been on hold for 1hr+
i need a customer service agent to amend a tarrif as My O2 won't allow it. 

please help!

[Cleoriff]

@JF_ldn 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@O2Emma may be able to help or @O2Kyle in the morning?

[JF_ldn]

Thanks for your help!

[O2Emma]

Evening @MI5 I will look into this thanks.

[O2Emma]

Hi @JF_ldn I will need to private message you.

[MI5]

Thanks again @O2Emma 

[O2Emma]

Not a problem @MI5 .

[O2Emma]

@MI5 and @JF_ldn Sorry I do finish at 21.00hrs and I am not back on until Monday at 15.00 if you respond back to private message . If you cannot get through to 202 tommorrow @O2Kyle is on in the morning if still having issues.

Night all have good weekend 

[MI5]

Thought it might have been a bit late for you @O2Emma hence tagging @O2Kyle too for the morning.

See you Monday