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Cant pay my bill for another week

Pez
Level 1: Joiner
  • 5 Posts
  • 4 Topics
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Registered:

Hi, i cant pay my bill for another week and was wondering, if i could change the due date or anything else without losing service? Preferably id like to do this without having to phone o2, can i do this through the app?

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gmarkj
Level 66: Unequalled
  • 12101 Posts
  • 94 Topics
  • 1125 Solutions
Registered:

Sorry, but to do something like this you will have to talk to someone @Pez 

The team you need to speak to are the Payment Management team, and their direct number is 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 

You can try using social media to speak to customer services, but there is no guarantee they would be able to do what you want.

Links are below.

(Twitter | Instagram | Facebook)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12101 Posts
  • 94 Topics
  • 1125 Solutions
Registered:

Sorry, but to do something like this you will have to talk to someone @Pez 

The team you need to speak to are the Payment Management team, and their direct number is 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 

You can try using social media to speak to customer services, but there is no guarantee they would be able to do what you want.

Links are below.

(Twitter | Instagram | Facebook)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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