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Cant order

kels111
Level 1: Joiner
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hi  i keep trying to get out an additional contract. (for family plan) But, when attempting to enter card details, it declines and says "Card can't be checked"

I rang the bank, they said it wasn't their side and to ring 02, 02 weren't helpful..

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MI5
Level 94: Supreme
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@kels111 

Sorry but nothing we can do to help either as we are all customers like yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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kels111
Level 1: Joiner
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maybe i should ring again.. i just dont want to be a pain during the pandemic

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MI5
Level 94: Supreme
  • 122263 Posts
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Registered:

@kels111 

For sure call again.

Customer service are there to help customers after all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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