Cannot log into My 02

[Vicki4]

Hi, I cannot log into my 02. It says I’m not registered but I have used the app previously. I’d like to check if there is a cost to use my data in Tenerife.

Thanks! Vicki 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MI5]

@Vicki4 

No extra cost to you.

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)