Re: Cancelling phone contract

LaurenJB · ‎15-03-2020

Hi,

I received my last statement on 5th March to pay the final balance of the device, and the airtime bill.

However I would like to switch provider as my contract has ended.

Would I be able to cancel the airtime bill immediately rather than let it renew on the 5th April and have to pay the full airtime bill?

MI5 · ‎15-03-2020

@LaurenJB

Yes you can Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎15-03-2020

Just ask for your PAC by text and give it to your new provider. That will end your contract immediately and a final bill issued.

Guide: How to get your PAC [June 2021 Update]

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎18-03-2020

Hey @LaurenJB , good info above from our helpful members so hoping you got all the information you needed. Let us know if you have any additional questions though at any point.

Sorry to hear you wish to cancel your contract. Feel free to also let us know if you'd like us to pass on any feedback to the business in case you feel O2 could have done something better.

O2

Cancelling phone contract

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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