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Cancelling phone contract

LaurenJB
Level 1: Joiner
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Hi,

 

I received my last statement on 5th March to pay the final balance of the device, and the airtime bill.

However I would like to switch provider as my contract has ended.

 

Would I be able to cancel the airtime bill immediately rather than let it renew on the 5th April and have to pay the full airtime bill?

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MI5
Level 94: Supreme
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@LaurenJB 

Yes you can Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Level 94: Supreme
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Just ask for your PAC by text and give it to your new provider. That will end your contract immediately and a final bill issued.

 

Guide: How to get your PAC [June 2021 Update] 

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Marjo
Former Staff
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Hey @LaurenJB , good info above from our helpful members so hoping you got all the information you needed. slight_smile Let us know if you have any additional questions though at any point.

 

Sorry to hear you wish to cancel your contract. Feel free to also let us know if you'd like us to pass on any feedback to the business in case you feel O2 could have done something better. 

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