cancel
Showing results for 
Search instead for 
Did you mean: 

Cancelling contract

Lkmc01
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
How do I cancel my contract at the moment? Is there anyone there at customer services? Don't know where its based
Message 1 of 12
570 Views
11 REPLIES 11

Cleoriff
Level 94: Supreme
  • 106190 Posts
  • 790 Topics
  • 5438 Solutions
Registered:

Hi @Lkmc01 

Follow the info in this guide.

Guide: Cancelling Your Contract 

*The Game Is On*

Girl in a jacket
Message 2 of 12
543 Views

MI5
Level 94: Supreme
  • 122040 Posts
  • 609 Topics
  • 18860 Solutions
Registered:

@Lkmc01 

How to cancel Guide: Cancelling Your Contract 

Get your PAC Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 12
541 Views

Lkmc01
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
It's saying it costs to text 85075?
Message 4 of 12
511 Views

gmarkj
Level 55: Good Authority
  • 7997 Posts
  • 86 Topics
  • 513 Solutions
Registered:
It is because it is a short code.
There is no cost with texting this number - it is just a standard message.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 12
504 Views

Cleoriff
Level 94: Supreme
  • 106190 Posts
  • 790 Topics
  • 5438 Solutions
Registered:

@Lkmc01 wrote:
It's saying it costs to text 85075?

No charge at all @Lkmc01 

*The Game Is On*

Girl in a jacket
Message 6 of 12
496 Views

Lkmc01
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have 2 contracts and only want to cancel 1 of them so it won't let me use the texting service. Now what?
Message 7 of 12
487 Views

gmarkj
Level 55: Good Authority
  • 7997 Posts
  • 86 Topics
  • 513 Solutions
Registered:
In that case you will need to call customer services.
It does say at the end of the guide that if you have multiple lines on your account then the texting process will not work.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 8 of 12
473 Views

Cleoriff
Level 94: Supreme
  • 106190 Posts
  • 790 Topics
  • 5438 Solutions
Registered:

@gmarkj wrote:
In that case you will need to call customer services.
It does say at the end of the guide that if you have multiple lines on your account then the texting process will not work.

True. More than one line requires a call to customer services @Lkmc01 . Guide: How to find help & contact O2 Just a note. They are running a limited service due to the current situation.

*The Game Is On*

Girl in a jacket
Message 9 of 12
465 Views

Lkmc01
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks. Is customer services open? Are there staff?
Message 10 of 12
458 Views