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Cancelling contract and requesting PAC code

Anonymous
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Just been onto live chat to cancel my contract by giving 30 days notice which takes me up until end of contract agreement.  Asked for PAC code and was told there would be an additional charge for this even though payment in full for 24 month contract would be received!!  Is this correct??

 

Fiona

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MI5
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No, there is no charge for requesting a PAC.
You will still be charged until the end of your contract though if you use the PAC before the end date, so I guess that's what live chat meant - sometimes the language differences cause confusion.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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No, there is no charge for requesting a PAC.
You will still be charged until the end of your contract though if you use the PAC before the end date, so I guess that's what live chat meant - sometimes the language differences cause confusion.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Also important not to cancel your direct debit until the final payment has been taken by O2.

A guide here if you want further information

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

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Anonymous
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Yup think so, after asking "how much?" at least a dozen times I eventually got a final price!
lol
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Cleoriff
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@Anonymous wrote:
Yup think so, after asking "how much?" at least a dozen times I eventually got a final price!
lol

LOL I can laugh @Anonymous....but then it wasn't me dealing with Live Chat. Thank God you were persistent Confused

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jonsie
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Anonymous
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I think they're more persistant than me as I have 5 missed calls from them since this morning!  

More info
More info
Crazy
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