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Cancelling Contract Renewal

latsyrhc
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on ‎02-04-2020 18:07

on ‎02-04-2020 18:07

Hi,

 

Was looking into cancelling the renewal of my contract now that it's about 30 days until it happens. I tried to call in just now to do that, and after answering the security question was told that calls are unavailable right now due to decreased staffing.

 

Was wondering is there an alternative contact point to discuss cancelling a contract? I wasn't offered to be put on hold and the call ended after it announced calls were unavailable.

 

Wondering what to do about this as I'd really like to cancel my contract due to wanting to switch SIMs and to find a cheaper contract.

 

Thanks.

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MI5
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on ‎02-04-2020 18:09

on ‎02-04-2020 18:09

@latsyrhc 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎02-04-2020 18:09

on ‎02-04-2020 18:09

Hi @latsyrhc 

You can cancel by text now

Guide: Cancelling Your Contract 

Veritas Numquam Perit

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Nixonkurt90
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on ‎02-04-2020 18:35

on ‎02-04-2020 18:35

How do you cancel via text?

Cheers
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ania0211
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on ‎02-04-2020 18:35

on ‎02-04-2020 18:35

hi . how to cancel the contract by text please?

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MI5
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on ‎02-04-2020 18:37

on ‎02-04-2020 18:37

@Nixonkurt90 @ania0211 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎02-04-2020 18:40

on ‎02-04-2020 18:40

Just read the guide!!

Veritas Numquam Perit

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MI5
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on ‎02-04-2020 18:50

on ‎02-04-2020 18:50

Handbags At Dawn by collins303 | Mixcloud

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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