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Cancelling Contract Renewal

latsyrhc
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Hi,

 

Was looking into cancelling the renewal of my contract now that it's about 30 days until it happens. I tried to call in just now to do that, and after answering the security question was told that calls are unavailable right now due to decreased staffing.

 

Was wondering is there an alternative contact point to discuss cancelling a contract? I wasn't offered to be put on hold and the call ended after it announced calls were unavailable.

 

Wondering what to do about this as I'd really like to cancel my contract due to wanting to switch SIMs and to find a cheaper contract.

 

Thanks.

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MI5
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@latsyrhc 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Hi @latsyrhc 

You can cancel by text now

Guide: Cancelling Your Contract 

*The Game Is On*

Girl in a jacket
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Nixonkurt90
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How do you cancel via text?

Cheers
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ania0211
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hi . how to cancel the contract by text please?

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MI5
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@Nixonkurt90 @ania0211 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Just read the guide!!

*The Game Is On*

Girl in a jacket
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MI5
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Handbags At Dawn by collins303 | Mixcloud

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
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