Cancelled within 14 day cooling off period but still charged

[nazh]

When i received the sim i didn't use it at all and when i cancelled over phone i was told that there would be no charges.

Checking my bank today i can see that i am charged for the first month, why was i still charged?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202