I received a letter in the post yesterday claiming I owe £6 on an 02 sim. I have the sim but it has never been used. I have called 202 to cancel and after confirming I would like to cancel, the phone call was ended immediately.
Now the sim card says it is not provisioned and I am unable to call 202 back as the sim is not registered to a network.
Has this sim been cancelled? I didn't pay anything.
You can reach the Payment Management team on 0800 902 0217. The opening times are: Monday to Friday – 8am to 8pm Saturday – 8am to 6pm Sunday – 9am to 6pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Does the phone call usually disconnect when you ask to cancel?
As the sim is dead I think it's safe to assume they have cancelled and disconnected you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
