Cancellation

[Anonymous]

Just been on live chat for 20 minutes to cancel my sim only contract.  I was asked repeatedly my reasons for cancellation (even though I had been very to the point from the start - I had already purchased another mobile with another provider).  I had to ask if my 30 days notice had kicked in now that I had spoken with them - only to be told I needed to be transferred to the 'cancellation team' and then had to go through everything again!!!  Very frustrated and would put me off from entering another contract with O2.

[Cleoriff]

A pet hate of mine when you have to constantly repeat everything over and over again. Live chat don't have a very good reputation sadly.

Take a look at this hel thread to make sure you have everything covered

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

Just remember when cancelling you need to leave your direct debit in place until O2 have taken the final payment...which may be a month later. Best of luck with your new network

[MI5]

If you wish to take your number with you, you will need a PAC which will instantly cancel your O2 account once you use it with your new network.
It's the safest way of cancelling a contract too.

[jonsie]

Live chat should have just issued the PAC and that would have been the end of it. They should come with a government health warning.