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Cancellation of contract and Bill Issue

Laura331
Level 1: Joiner
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Hi there, 

 

I have an issue with a bill from O2. I've put an end to my O2 contract and I've been disconnected on May 15. Since then, I obviously don't have access to any O2 services. Today, I received an email regarding my bill for May and the amount for the airtime plan is very high (£87), very different from what I normally pay (£16). Unfortunately, I don't have access to My O2 to check this bill. Indeed, I need to enter a code sent by message on my former UK number while I don't receive messages anymore, neither can I call O2 service. I assume that there is a mistake somewhere...

 

I am desperately trying to reach O2 without any success. Moreover, I left the UK, making difficult for me to call. 

 

Could someone explain to me how to solve this issue? 

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Cleoriff
Level 94: Supreme
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Hi @Laura331 

You need to contact O2 to sort this out. All numbers are in this guide. You could also use Skype (in the guide as well)

Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106437 Posts
  • 790 Topics
  • 5491 Solutions
Registered:

Hi @Laura331 

You need to contact O2 to sort this out. All numbers are in this guide. You could also use Skype (in the guide as well)

Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

View solution in original post

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Laura331
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Thanks so much for this information! 

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Cleoriff
Level 94: Supreme
  • 106437 Posts
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  • 5491 Solutions
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You're welcome @Laura331 

*The Game Is On*

Girl in a jacket
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