@Anonymous wrote:
Hi, thanks for the replies.
Unfortunately my works browser wont let me use the chat facility and besides having read through the complaints it seems you have to ring retentions anyway.
As for homework, as suggested above, my wife has already moved. I did try a different provider a few years ago but I wasnt happy with them and immediately went back to o2, Im sure there are complaints with every provider and I have been happy with o2 for most of my 20 years, but not being able to get a 3G signal in my area where my wife has no problem has made me decide enough is enough.
And as for the data allowance, I only use my phone for 2 weeks a month, most of that time on wifi. I only send the odd imessage, check my emails and a web page every now and then, hardly a big user, yet I manage to use up my data allowance.
I fully understand and of course you must go where your given adequate signal.
Its not advisable to use the Live Chat facility for account enquiries and upgrades, cancellations etc
Ref data useage ; it is documented in other threads on here and in other forums that some smartphones use data in the background as they update, such as weather apps as an example.
e mails with attachments use more data.
iPhones with Siri - Siri uses data.
Some apps use location services which uses data.
I hope you get sorted.
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