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Cancel tarrif but keep device payment

mhairimackay
Level 1: Joiner
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Hi I am looking to cancel my tariff contract as I have moved abroad and will need to buy a new sim for a new number and to be able to get 3G/4G here, but I will still need to pay monthly for my device payment, I couldn't find a way for cancelling the tariff and need some help? slight_smile
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MI5
Level 94: Supreme
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Registered:

@mhairimackay 

The only way is to fully pay off the device plan then cancel the airtime tariff.

There is no way to continue a device plan without an airtime tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122185 Posts
  • 609 Topics
  • 18976 Solutions
Registered:

@mhairimackay 

The only way is to fully pay off the device plan then cancel the airtime tariff.

There is no way to continue a device plan without an airtime tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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