Solved: Cancel tariff but continue to pay device plan

Meganne · ‎22-06-2021

Hi I’ve had to move back to Australia and unable to call customer services.
I am wanting to cancel my tariff but am unable to pay the full amount left on my device.
So I’m just wanting to know what exactly I can do? I also have credits which I need explained aswell. Thankyou

Cleoriff · ‎22-06-2021

@Meganne

Your only option re cancelling is to pay your device off in full. Could you loan the money from anyone?

Guide: Cancelling Your Contract

Edited to add, all info in this guide the contacting O2. Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎22-06-2021

@Meganne

Your only option re cancelling is to pay your device off in full. Could you loan the money from anyone?

Guide: Cancelling Your Contract

Edited to add, all info in this guide the contacting O2. Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎22-06-2021

@Meganne

It's free to call customer service on your O2 phone from abroad http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Meganne · ‎23-06-2021

Thankyou for your help!

Cleoriff · ‎23-06-2021

You're welcome @Meganne

Veritas Numquam Perit

MI5 · ‎23-06-2021

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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