02-09-2020 12:36
02-09-2020 12:54 - edited 02-09-2020 12:55
02-09-2020 12:54 - edited 02-09-2020 12:55
Info here @PJL0409
Guide: Cancelling Your Contract
With Sim only, you will have to pay off the remaining months of your cpntract, then ask for your PAc to move to another network
Guide: How to get your PAC [June 2021 Update]
Edited to add name
Veritas Numquam Perit
03-09-2020 15:22
10-09-2020 20:50
10-09-2020 20:56
10-09-2020 20:56
Was there a problem cancelling by text as in the link given above?
Guide: Cancelling Your Contract
10-09-2020 21:06
10-09-2020 21:12
10-09-2020 21:12
Ahhhh. You didn't say that before @PJL0409
Try these numbers to call, at 8.00am is best Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
10-09-2020 21:14
10-09-2020 21:23
10-09-2020 21:23
Even if you could get on to chat, I wouldn't trust them to cancel it correctly @PJL0409
10-09-2020 21:27
10-09-2020 21:27