Cancel phone contract before delivery

[Charl123_q_q___]

I recently purchased an iPhone 13 on contract I haven’t had a dispatched email yet but I’ve changed my mind about it and I don’t want it anymore how do I cancel the complete order I’ve tried going on to the app and it won’t allow me to cancel

[Cleoriff · Accepted solution]

@Charl123_q_q___ 

You need to wait until it's delivered then return it under the 14 day change of mind policy

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

You could try cancelling it via the sales dept.

 Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) although I feel they will tell you to return it once delivered.