Cancel an order pay monthly contract

[Charlie75]

I recently signed up for a contract and phone with o2. I was told on 2 occasions that everything was OK. And out for delivery. Not once as any of this been genuine from them. I've tried asking to cancel on the chat function but i get sent round in circles. Dead end. So can someone on here provide a number to contact to cancel. I can't use 202 as I don't have a o2 phone. Or can someone advise Mr who to contact on social media. I want out as i think there taking the  Mickey. If this is what they perform like by just ordering a phone and not been able to actually sort anything out then i don't want to be part of it. I'd rather not deal with them from kick off.

Any help would be gratefully received 

Thanks. P.s I cannot access the o2 app. So I cannot use that.

[pgn · Accepted solution]

@Charlie75 - If in your first 14 days, cooling off period info here:

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

If later, then info here: Guide: Cancelling Your Contract 

All ways to contact O2 here: Guide: How to find help & contact O2 

Remember to take photo id if you decide to use an O2 Shop for this.

Good luck!

[Charlie75]

If I haven't received item. I can't send it back.am I able to cancel afore they pretend to ship it out. Or have I got to wait in case they decide to send it some time in future and that could be how long?. I thought I could get in contact with them to ensure it gets cancelled. I don't want them sending anything out.. cheers

[pgn]

@Charlie75 - you should contact the sales team as they can help with that – message them on Social Media if that works for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You can call them free from any UK phone on 0800 081 0255

Good luck!

[Charlie75]

Thanks I will try facebook link. Then phone will let you know if this gets resolved or not.