Solved: Cancel a free extra in these covid times

kaz27 · ‎28-09-2020

I have 6 months free prime video & i want to cancel which is proving difficult in these covid 19 times..can i do it without a lengthy phone call only to be told if it isnt an emergency then do it on the 02 website?
How do I achieve this please

MI5 · ‎28-09-2020

@kaz27

Go to your extras in your MyO2 http://www.o2.co.uk/myo2

Click the big + beneath your extra.

Click "Manage"

Click "Turn off auto renew"

You will get an email to confirm.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-09-2020

@kaz27

Go to your extras in your MyO2 http://www.o2.co.uk/myo2

Click the big + beneath your extra.

Click "Manage"

Click "Turn off auto renew"

You will get an email to confirm.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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