Cancel Order i didn't order NC[Removed]

[JuanE]

I've received a confirmation email of an order I didn't order (Number NC[Removed])

It adds Overage Allowance Charges for Call, SMS, MMS, International Text, Voicemail.
I am not interested on that at all. I'm calling you and no one answers. Still waiting in the queue. 

Please do cancel the order.

Thank you very much.

[Pmchoc]

I also had this order notification today as did another family member. It shows as a VAS (value added service) change with seemingly no charge. I cannot get through on chat or calling either 

[Enlli · Accepted solution]

@JuanE @Pmchoc 

See here

https://community.o2.co.uk/t5/My-O2/Order/m-p/1639263#M20914