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Can’t send texts

Maz100
Level 1: Joiner
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Have a new iphone XR and can’t send texts. Tried switching to another network manually and back but that didn’t resolve it. Can someone help? O2 customer service pretty much hang up on my every time I tried calling
Message 1 of 6
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Cleoriff
Level 94: Supreme
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@Maz100 

Have a look at this guide Guide: Text Message Tips (not sent or received) 

See if that helps

*The Game Is On*

Girl in a jacket
Message 2 of 6
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MI5
Level 94: Supreme
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@O2Lisa 

Can you help please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 6
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O2Lisa
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Thanks for the tag @MI5, I'll message you privately @Maz100 so we can look in to this for yousmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
Message 4 of 6
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MI5
Level 94: Supreme
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Registered:

Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 6
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O2Lisa
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You're welcome @MI5 smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 6 of 6
146 Views