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Can't recieve calls or texts

DianeJ2016
Level 1: Joiner
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Registered:

I am unable to recieve voice calls or text messages on my old Nokia or new Alctel phones but I can when I put the SIM into my husband's Xperia.

 

Making calls is no problem.  I have follwed the online advice to clear diverts without any luck and am a bit stuck.  Clearly this is not a device issue and any help would be appreciated

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MI5
Level 94: Supreme
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It must be an issue with both your phones if it works in the Xperia. Try dialling ##002# to cancel all diverts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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