Can't receive calls or texts

[Karlos97]

So I did the package o2 volt where you get the SIM with virgin media so I switched my payg sim number over to this I can call and text people my data don't work I can't receive texts basically my medical appointments and logging into banking Apps I can't do as I need my codes sent to my number the fraud team hasn't even bothered replying after a week frustrating me 

[MI5]

@Karlos97 

It isn't fraud so they probably won't reply.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Karlos97]

 

 i was told this sadly 

[MI5 · Accepted solution]

Makes no sense based on what you have told us @Karlos97 so I would still contact O2 again for a second opinion.

If it is with fraud, as it states, up to 30 days for a response.