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Can't receive calls or texts, or make callas

CallanBuckle
Level 1: Joiner
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I recently changed sim and phone to and s20 ultra.
Now I can't receive calls or texts and I can't makes calls. I can only do outgoing texts and use data and have no idea how to solve this
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MI5
Level 94: Supreme
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Registered:

@CallanBuckle 

Use your old sim for now if you can.

Otherwise, call O2

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128216 Posts
  • 614 Topics
  • 22520 Solutions
Registered:

@CallanBuckle 

Use your old sim for now if you can.

Otherwise, call O2

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
274 Views