Solved: Can't pay my phone bill

Leah93 · ‎21-01-2022

Your online portal isn't allowing me to pay for my devices. I had an overdue balance which needed paying. I tried to set up a payment option but you cancelled my phone and shut everything off so now I am not able to pay anything.

Please email me

**Personal info**

[Mod edit: Please do not post personal information on the public board. Thanks!]

MI5 · ‎21-01-2022

@Leah93

No one can email you from here, sorry.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

Use Skype if you don't have another phone Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-01-2022

@Leah93

No one can email you from here, sorry.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

Use Skype if you don't have another phone Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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