cancel
Showing results for 
Search instead for 
Did you mean: 

Can’t log into my o2

Sab3
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I can’t seem to log into the my o2 app

Message 1 of 4
471 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 150187 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@Sab3 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
466 Views

Cleoriff
Level 94: Supreme
  • 126700 Posts
  • 834 Topics
  • 7569 Solutions
Registered:

@Sab3 

There is a workaround if you are having problems with the app.

You should be able to login to MyO2 using any browser at  https://accounts.o2.co.uk/signin

If browser login works, uninstall the app from your phone, reboot and reinstall,  to see if that helps.

If none of this works, contact O2 as shown by @MI5 above.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
423 Views

MI5
Level 94: Supreme
  • 150187 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

Unfortunately that is a myth and whilst it did previously fix login issues, the new issue is very different and will not be fixed by the old method.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
403 Views